This free seminar is designed to introduce IT and Business Executives to ITIL® Service Management principles, focussing on Service Improvement and Service Culture and introducing key elements of the terminology. It may be used as an enabler towards gaining agreement for an ITIL® based strategy or at any stage of your organisations journey towards ITIL® compliance. It could also be used to increase the depth of knowledge and commitment in a more mature environment.
ITIL® is new to many organizations, and despite the strong interest in implementation, many client inquiries on the topic of ITIL® are from individuals looking to better understand what exactly ITIL® is and where it fits into the mountain of acronyms inside the IT service management world.
What are the benefits of ITIL®
While many organizations are showing increased awareness in ITIL®, many are still struggling to understand all of the benefits that ITIL® can bring
How do I build an ITIL® implementation road map?
Many of the ITIL® inquiries seen recently deal with questions around ITIL® implementation and adoption. Questions came from IT organizations just beginning to approach their ITIL® initiatives and those who had already embarked on full or partial ITIL® implementations and were seeking guidance around developing a road map, sequencing the introduction of the different aspects of ITIL® and what metrics should be used to measure success
The seminar will be delivered by our Senior Consultant and Trainer, Rosemary Gurney (profile attached). Rosemary is an experienced senior professional with over 18 years management and commercial experience in both the public and private sectors. She is an accredited APMG/ISEB/EXIN Service Management trainer. Rosemary is the Chairman of the itSMF UK Qualifications & Certifications committee, Chairman of the itSMFI Qualifications & Certifications committee and is a Senior Examiner on the APM Group international examiner panel and has played a pivotal role in the creation of the ITIL® v3 Foundation syllabus and examination.
