Practitioner Courses
Holders of the IT Service Management Practitioner's Certificate should be familiar with the techniques involved across the range of service delivery and service support activities. They should be able to relate these activities to each other and to wider IT issues; and they should be competent to manage service delivery and service support functions.
The training courses are suitable for candidates who meet the following minimum criteria.
- Holder of the Foundation Certificate in IT Service Management. It is the responsibility of the training provider to ensure that the candidates hold this certificate before they take the training course.
- IT practitioner with at least one years' general IT experience and at least one year experience in an IT Service Management environment either as a practitioner, supervisor or manager.
- IT practitioner with a number of years experience in a specialised service management discipline aiming to take on a supervisory / managerial role.
- Responsibility for the execution and maintenance of a specific ITSM process or processes within the context of the organisation's business policies and procedures.
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority.
Download the course syllabus and Candidate Guidelines here: Change / Incident / Problem
Course Details:
Practitioner courses are run throughout the year in various locations. Contact us with your requirements.
These courses are presented on behalf of Wardown Consulting Ltd by other ISEB Accredited Training Providers.
Terms and conditions
|
|
