ITIL® v2 Managers Certificate
This qualification is for experienced IT professionals, who will be involved in the implementation of service management functions. This course takes place over 10 days, an revision day is scheduled just before the exams and finally 2, 3 hour written exam papers.
Module One - Service Support
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
Module Two - Service Delivery
- Service Level Management
- Financial Management for IT Services
- Capacity Management
- IT Service Continuity Management
- Availability Management
See the Course schedule for our 2010 public dates
ITIL® v3 Managers Bridge Certificate
For those students who already hold the v2 Managers Certificate, bring your knowledge up to date with our 4 day Managers Bridge course. Sucessful completion leads to the award if ITIL® Expert
