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CONSULTANCY | COURSE SYLLABUS | COURSE SCHEDULE | SIMULATION GAME   Course Schedule Service Desk Institute Ref No Course Title Start Date Duration Venue Cost   SDA900 Service Desk Analyst 27/01/09 3 Days Luton £995 SDA800 Service Desk Analyst 03/03/09 3 Days Luton £995 ITIL v2 Managers Certificate Ref No Course Title Start Date Duration Venue Cost   13M0208 Service Support v2 23/02/09 5 Days Luton £1695 12M0208 Service Delivery v2 16/03/09 5 Days Luton £1695 11M0208 Revision Day 24/04/09 1 Days Luton £200 06M0108 Manager v2 certificate package 11 Days Luton £3300 ITIL v3 Foundation Certificate Ref No Course Title Start Date Duration Venue Cost   11F3019 Foundation v3 20/01/09 3 Days Luton £725 10F3029 Foundation v3 10/02/09 3 Days Luton £725 09F3039 Foundation v3 17/03/09 3 Days Luton £725 ITIL v2 - v3 Foundation Bridge course Ref No Course Title Start Date Duration Venue Cost   11FB018 Conversion from v2 Foundation 23/01/09 1 Days Luton £210 10FB028 Conversion from v2 Foundation 13/02/09 1 Days Luton £210 ITIL v3 Intermediate Certificates Ref No Course Title Start Date Duration Venue Cost   12OSA019 Operational Support & Analysis 26/01/09 5 Days Luton £1400 11SD029 Service Operation 03/02/09 3 Days Luton £950 ITIL v2 - v3 Managers Bridge course Ref No Course Title Start Date Duration Venue Cost   11MB028 Conversion from v2 Manager 23/02/09 4 Days Luton £1250 Polestar Business Simulation Game Ref No Course Title Start Date Duration Venue Cost   PSBS Client based course for up to 16 participants.. Client request 1 Days Client site £1995

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