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IT Service Management
  CONSULTANCY | COURSE SYLLABUS | COURSE SCHEDULE | SIMULATION GAME  
Course Schedule

ITIL Awareness Seminar
Ref No Course Title Start Date Duration Venue Cost  
SEM008 2 hour ITIL Seminar - Start 10:00 am 10/09/10 0 Days Luton £25
SEM007 2 hour ITIL Seminar - Start 14:00 pm 10/09/10 0 Days Luton £25

Service Desk Institute
Ref No Course Title Start Date Duration Venue Cost  
SDA10 Service Desk Analyst Client Request 3 Days Client Site / Luton £750

ITIL v3 Foundation Certificate
Ref No Course Title Start Date Duration Venue Cost  
07F3029 Foundation v3 11/10/10 3 Days Luton £725
06F3019 Foundation v3 15/11/10 3 Days Luton £725
05F0208 Foundation v3 22/11/10 3 Days Luton £725
04F1110 Foundation v3 29/11/10 3 Days Luton £725
03F1210 Foundation v3 13/12/10 3 Days Luton £725

ITIL v2 - v3 Foundation Bridge course
Ref No Course Title Start Date Duration Venue Cost  
FB10 Conversion from v2 Foundation Client Request 2 Days Client Site / Luton £350

ITIL v3 Intermediate Certificates
Ref No Course Title Start Date Duration Venue Cost  
08ST109 Service Transition 27/09/10 3 Days Luton £950
08SO0110 Service Operation 13/09/10 3 Days Luton £950
07SD109 Service Design 13/12/10 3 Days Luton £950
07CSI010 Continual Service Improvement 18/10/10 3 Days Luton £950
06SOA1110 Service Offerings and Agreements 22/11/10 5 Days Luton £1250
06RCV1010 Release Control and Validation 11/10/10 5 Days Luton £1250
06OSA1110 Operational Support and Analysis 15/11/10 5 Days Luton £1250

ITIL v2 - v3 Managers Bridge course
Ref No Course Title Start Date Duration Venue Cost  
MB10 Conversion from v2 Manager Client Request 4 Days Client Site / Luton £1250

Polestar Business Simulation Game
Ref No Course Title Start Date Duration Venue Cost  
PSBS Client based course for up to 16 participants.. Client request 1 Days Client site £1995

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