What is IT Service Management?
"IT Service Management is a top down, business driven approach to the management of IT that specifically addresses the strategic business value generated by the IT organisation and the need to deliver high quality IT service." The Office of Government Commerce
ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group.
ITIL is intended to assist organisations to develop a framework for IT Service Management. Worldwide, ITIL is the most widely used best practice for IT Service Management.
What are the benefits of IT Service Management?
Wardown Consultancy helps businesses optimise cost and quality. When evaluated and implemented correctly business can benefit from:
- Improved quality of IT services
- Improved customer satisfaction
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services
- IT Services better aligned with current and future business needs
- Long term reduction in costs.
Who is IT Service Management aimed at?
- IT service providers
- IT directors and managers
- Business managers
- Customers & end-users involved in building good relationships with their IT service providers
- Any organisation that depends on IT Services
Who will most benefit from IT Service Management?
IT organisations undergoing major changes and reorganisation can particularly benefit from our expertise. Change provides the perfect platform to re-evaluate IT services and raise awareness internally.
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See the IT wood for the trees
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